Shipping Policy

At TEVORAPIY, we strive to ensure a seamless, reliable, and completely transparent delivery service from the exact time your payment is processed until your order reaches your home.

Our product catalog features premium stainless steel grilling tongs, heat-proof silicone food clips, non-slip serving tongs, and anti-scald bowl grippers. To guarantee pristine condition upon arrival, each kitchen tool is carefully packed with specialized protective wrapping to prevent surface scratches or spring distortion during transit.

1. Fulfillment & Processing Time

Orders are generally prepared and dispatched within 1–3 business days after payment verification is completed (Monday through Friday, excluding public holidays).

Please note that warehouse fulfillment time is separate from actual transit times with the shipping carrier. During peak holiday seasons, warehouse inventory audits, or unforeseen events, dispatch times may experience minor delays.

As soon as your shipment leaves our facility, an automated notification containing shipment tracking details will be emailed directly to your mailbox.

2. Estimated Transit Timelines

Standard shipping timeframes typically take between:

7–20 business days post-dispatch

This estimate excludes the initial 1–3 business days needed for warehouse processing. Actual arrival dates can vary depending on regional destinations, local postal efficiency, customs clearance procedures, and severe weather conditions. All listed dates serve as estimates rather than binding promises.

3. Shipping Options & Postage Fees

Available shipping services along with applicable shipping costs will be automatically calculated and displayed at checkout, based on package weight, volume, and destination. Any qualified free-shipping promotions will be shown clearly prior to finalizing your order payment.

4. Packaging Safety for Kitchen Tools & Clips

To safeguard our kitchen tongs and clip mechanisms during long-distance delivery, we utilize shock-absorbing foam sleeves, sturdy outer cartons, and secure internal dividers to prevent items from shifting or bending.

We recommend opening your package carefully upon arrival and keeping the original packing boxes until you have fully inspected your new kitchen helpers.

5. Parcel Tracking Instructions

A unique tracking code and status link will be emailed to you immediately after your parcel is handed over to the courier. Please allow up to 24–48 hours for tracking system updates following label generation.

6. Address Accuracy Responsibility

Buyers are responsible for submitting correct and complete delivery addresses during checkout. If you spot an error, please reach out to us right away. While we try our best to update shipping details prior to order packing, changes cannot be made once an order enters dispatch. Additional postage fees for re-shipping non-delivered packages due to incorrect addresses will be charged to the buyer.

7. Customs, Tariffs & Import Duties

International orders may be subject to import taxes, customs duties, or handling charges assessed by the destination country's government agencies upon arrival. Unless stated otherwise during checkout, all such additional duties are the full responsibility of the recipient.

8. Damaged or Defective Items Support

If your kitchen tongs arrive damaged, bent, or with faulty spring mechanisms caused by transport mishandling, please inform our support center promptly.

To fast-track your resolution, please provide:

• Your original purchase order number
• Clear photos showcasing the damaged tong or defective clip component
• Images of the outer shipping box and inner cushioning material
• A clear photograph of the shipping label attached to the parcel

Please retain all damaged goods and packaging materials until our support specialists complete the evaluation for your replacement or refund claim.

9. Split Shipments

For safety reasons or depending on inventory availability across warehouses, multi-item orders may occasionally be sent in separate parcels (e.g., grilling tongs and silicone food clips shipped separately). Each package will have its own tracking code, and no extra delivery fees will be incurred.

10. Contact Us

For any questions or concerns regarding shipping progress, tracking issues, or package damages, please reach out to us: